Help & FAQs
We try to answer all your enquiries but for more details, please look at some of our frequently asked questions.
How can I pay for my order?
Payment methods available are direct bank transfer and debit/credit card.
We accept debit and credit card payments via Paystack and Rave.
Payment with American Express cards are accepted via Paystack in selected countries.
How do you ship your orders?
We ship within Lagos through local courier companies. Outside lagos and international shipping is made via DHL
Our standard delivery is 7-10 working days (within Nigeria) and 10-14 working days (outside Nigeria). Shipping may be slightly delayed during busier periods- when we release a new collection or over the holiday. Updates about your order status will be sent via email or text.
see more information about our shipping time
What can I do if I miss my shipping?
Another shipping day will be rearranged if you missed your shipping. Extra delivery charge may incur after the second attempt
Do you ship outside Nigeria?
We ship worldwide via DHL. please note that customer is responsible for custom charge, import duty , tax and any fees at their destination. Customer should also ensure the shipping laws permit the shipment of your order. TwentySix will not be responsible for any seized or destroyed goods at the destination country.
see more information about our shipping time
How will I know if the item will fit?
I am tall/petite, can you adjust the length?
We can add up to 4 inches in length at no extra cost or reduce as required. All you need to do is leave your height or measurements in the order note at check out.
Do you take customer orders?
Yes, we are able to alter the style or take requests for custom colors. This is based on availability and at our discretion.
Do you offer refund?
For more information, read our Return Policy
Can I cancel my order?
What can I do if I change my mind about my order?
What can I do if a product I want is out of stock?
How do I care for my fabric?
As much as possible, we use organic cotton and linen fabric for the best quality. We generally recommend to dry clean , hand wash or machine wash in low heat using very mild detergent.
For prints we highly recommend dry cleaning or hand washing only with bar soap or very mild detergent.