FREQUENTLY ASKED QUESTIONS

CAN I RETURN AN ITEM?

You are most likely to be completely satisfied with your order but If by any chance that does not happen, you can exchange unworn items in their original state for items of the same value within 15 days. Returns are free but a standard delivery cost to your location will be charged for a re-delivery. Delivery of exchanged item is within 3-5days for customers in Nigeria.

Email the order number, item purchased, pick up & re-delivery address and item you would like it to be exchanged with  to order@twentysix.co

MY ITEM IS FAULTY OR IN A WRONG SIZE. WHAT DO I DO?

Handmade goods are susceptible to human error, although we rarely have this happen. If your item came in faulty or in a wrong size , please contact by emailing order@twentysix.co or telephoning us and we would be glad to exchange this for free within 3-5days.

I'M AN INTERNATIONAL CUSTOMER. CAN I GET HELP?

All TwentySix goodness are handmade and exported from Nigeria. We appreciate our international customers so much, we have created a dedicated address to attend to your query. Please email international@twentysix.co for all questions specific to your location.

WHEN WILL MY ORDER BE DELIVERED?

CUSTOMER IN NIGERIA

Delivery is 3-5 working days from the moment you place your order. You will be contacted by the courier before or on the day of delivery.

INTERNATIONAL CUSTOMER

Delivery is estimated to be made about 10-14 working days from the moment you place your order.

CAN I GET A REFUND?

Unfortunately we do not refund but you can take advantage of our free pickup service to exchange for unworn items. Re-delivery will be charged at a standard delivery cost to your location. Delivery of exchanged item is within 3-5days for customers in Nigeria. A refund will only be offered if item to be exchanged with is out of stock.

Email the order number, item purchased, pick up & re-delivery address and item you would like it to be exchanged with  to order@twentysix.co

CAN I AMEND OR CANCEL MY ORDER?

We are really quick to pack up our orders, however orders can be amended only by Email or Telephone not later than 6 hours after placing it while cancellation can only be done through Email to order@twentysix.co. Ensure to title message as ‘AMEND ORDER’ OR ‘CANCEL ORDER’.

CUSTOM ORDER

We have the opportunity to suit your style better with custom orders. If you would like to create your own TwentySix Skirt or Dress , Email order@twentysix.co. Have all your vital measurements ready and a picture/sketch or description for reference. Please note that this service is only available to Customers in Nigeria and designs are subject to assessment and approval from our production team.

MEASUREMENT GUIDE

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I MISSED MY DELIVERY. WHAT DO I DO?

If you missed your delivery, chances are we would have been notified. A redelivery will be attempted for free but subsequent attempts will be charged. If you wouldn’t be around to receive your order, please arrange to have it received on your behalf.

HOW ELSE CAN YOU HELP?

With our dedicated Line, you can live chat with us via Watsapp or BBM to get the information you need quickly.  Our lines are also open for voice chat from 9am-10pm everyday of the week (except Sundays).
Watsapp/voice Contact:  +2349052247554
BBM Pin: 5683F0D3
PAYMENT & SHIPPING

WHAT SHIPPING & PAYMENT METHODS ARE AVAILABLE?

We deliver via reputable local and international courier partners. We accept payment via bank transfer, debit/credit card and gift cards.

DO YOU SHIP INTERNATIONALLY?

Yes, we ship internationally. Please e-mail international@twentysix.co to inquire about international orders.

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