{"id":11,"date":"2023-10-12T15:39:15","date_gmt":"2023-10-12T15:39:15","guid":{"rendered":"https:\/\/twentysix.co\/?page_id=11"},"modified":"2024-09-30T19:49:14","modified_gmt":"2024-09-30T19:49:14","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/twentysix.co\/intl\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11\" class=\"elementor elementor-11\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-31553b58 e-flex e-con-boxed e-con e-parent\" data-id=\"31553b58\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-20bb7b77 elementor-widget elementor-widget-text-editor\" data-id=\"20bb7b77\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><\/p>\n<p style=\"color: rgb(28, 33, 53); letter-spacing: 0.52px;\"><span style=\"letter-spacing: 0.52px; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align);\">Please note that all our products are made to order, and we run small batch productions. Requests for exchanges and refunds will be handled on a case-by-case basis, and we reserve the right to refuse any return or exchange requests<\/span>.<\/p>\n<ul style=\"color: rgb(28, 33, 53); letter-spacing: 0.52px;\">\n<li>\n<p><strong>Exchanges:<\/strong><br>Twentysix products can be exchanged within 5 days of delivery. Items must be unworn, in their original packaging, with all tags and labels intact. Exchanges can only be made for another product in stock, or a store credit will be issued for future purchases. It is the customer\u2019s responsibility to return the item to our studio in Lagos. For the return address, please email us at&nbsp;<a rel=\"noopener\">hello@twentysix.co<\/a>.<\/p>\n<\/li>\n<li>\n<p><strong>Cancellations and Order Changes:<\/strong><br>Once payment is made, the order fulfilment process begins immediately, and cancelled orders are not eligible for a refund. However, store credit will be provided for future purchases. If you need to change or cancel your order, this must be done within 24 hours by emailing&nbsp;<a rel=\"noopener\">hello@twentysix.co<\/a>.<\/p>\n<\/li>\n<li>\n<p><strong>Faulty Items:<\/strong><br>We only accept returns or offer refunds when an item is delivered faulty, and an exchange cannot be arranged.<\/p>\n<\/li>\n<li>\n<p><strong>Custom Orders:<\/strong><br>Please note that custom-made items are not eligible for refunds or exchanges.<\/p>\n<\/li>\n<\/ul>\n<p style=\"color: rgb(28, 33, 53); letter-spacing: 0.52px;\">Thank you for your understanding and support!<\/p>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Please note that all our products are made to order, and we run small batch productions. Requests for exchanges and refunds will be handled on a case-by-case basis, and we&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/twentysix.co\/intl\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/twentysix.co\/intl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/twentysix.co\/intl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/twentysix.co\/intl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/twentysix.co\/intl\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":9,"href":"https:\/\/twentysix.co\/intl\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":29660,"href":"https:\/\/twentysix.co\/intl\/wp-json\/wp\/v2\/pages\/11\/revisions\/29660"}],"wp:attachment":[{"href":"https:\/\/twentysix.co\/intl\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}